Find your fix

“Guests don’t spend anything beyond the room.”

Your guests would happily pay for an upgrade, a transfer or a spa slot. Nobody offers them before they arrive, and at the front desk it is too late or too awkward.

One booking, 3 nights for two

Room booked at $1,080

Room$1,080
Upgrade offeredNo
Airport transferBooked elsewhere
Dinner and spaNot offered
Revenue from the stay$1,080
Room$1,080
Sea-view upgrade, before arrival+$150
Airport transfer+$60
Anniversary dinner+$120
Revenue from the stay$1,410

Illustrative example.

Why it keeps happening

Nothing is offered before arrival.
The days between booking and check-in are when guests plan and spend.
Offers are the same for everyone.
A family, a couple and a business traveller all get the same email, if any.
The front desk is busy.
Selling at check-in competes with keys, queues and questions.

What we change, and what you’ll notice

How our reservations service works
What we doWhat you notice
Offer upgrades before arrivalGuests choose a better room while they are still excited.
Match offers to the guestTransfers, dinners and spa slots that fit the trip.
Let guests book extras in a messageOne reply on WhatsApp or email adds it to the reservation.
Report what extras earnYou see revenue per stay, not just room revenue.

Supervised AI agents resolve 71% of guest messages across our hotels, in each hotel’s own voice.

Portfolio average

Find out what this costs your hotel

Send us your website and rate sheet. A free Profit Health Check shows what this is costing you and what fixing it is worth, within 48 hours, before you commit to anything.

Get a free Profit Health Check

Something else?