Find your fix

“Reviews are costing me bookings.”

Guests read reviews before they book, and so do AI assistants. A few unanswered complaints, or a score just below the hotel next door, quietly sends guests elsewhere.

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Last month’s reviews

Across every platform

Reviews replied to1 in 8
Average reply time9 days
Repeat complaintSlow check-in, unnoticed
Score against competitorsUnknown
What guests seeA hotel that doesn’t answer
Reviews replied toEvery one
Average reply timeUnder 24 hours
Repeat complaintFlagged and fixed
Score against competitorsReported monthly
What guests seeA hotel that listens

Illustrative example.

Why it keeps happening

Reviews go unanswered.
Replies come late, or not at all, and a complaint stands alone.
The same problem keeps coming back.
Nobody tracks themes across platforms, so the slow check-in or the noisy room never gets fixed.
Happy guests don’t write.
Unhappy guests post on their own; satisfied ones need to be asked.

What we change, and what you’ll notice

How our AI search service works
What we doWhat you notice
Reply to every review, in your voiceEvery guest sees a hotel that listens.
Track themes across every platformYou know what guests praise and what they complain about.
Ask happy guests at the right momentMore good reviews, more recent ones.
Report your score against competitorsYou see where you stand, every month.

Reputation Intelligence reads reviews across platforms and shows what guests say about you and your competitors.

Part of our platform

Find out what this costs your hotel

Send us your website and rate sheet. A free Profit Health Check shows what this is costing you and what fixing it is worth, within 48 hours, before you commit to anything.

Get a free Profit Health Check

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