Your happiest guests are your cheapest bookings. But after check-out nobody stays in touch, so when they travel again they search, find you on an OTA and book there, or book somewhere else.
100 guests from last year
What happens after check-out
Illustrative example.
| What we do | What you notice |
|---|---|
| Build one guest list from every source | Every past guest in one CRM, with consent. |
| Invite them back at the right moment | Offers that match when and how they travel. |
| Give them a members rate | Booking direct is always the better deal for a returning guest. |
| Track who comes back | You see repeat bookings, and what they earned. |
Across the hotels we work with, direct bookings grow 4.2× against what OTAs charge to acquire the same guests.
Portfolio average
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